Privacy Policy

We collect information you provide directly, such as your name, email address, phone number, profile photo, and property preferences. When you list a property, we collect the property details, photos, pricing, and location information you provide. We also collect usage data including how you interact with the app, search queries, viewed listings, and device information such as IP address, browser type, and operating system.

We use your information to provide and improve our services, including matching you with relevant properties, facilitating communication between users, processing verification requests, and sending notifications about listings and messages. We may also use aggregated, anonymized data for analytics and to improve our platform experience. We never sell your personal information to third parties.

We share your information only in limited circumstances: with other users when you initiate contact or list a property (e.g., your profile name and photo are visible); with service providers who assist us in operating the platform (hosting, analytics, email delivery); when required by law or to protect our rights; and in connection with a merger, acquisition, or sale of assets. We require all third-party service providers to respect the security of your data.

We implement industry-standard security measures to protect your personal information, including encryption in transit (TLS/SSL) and at rest, secure authentication, regular security audits, and access controls. While we strive to protect your data, no method of electronic transmission or storage is 100% secure. We encourage you to use strong, unique passwords and to report any security concerns immediately.

We use cookies and similar tracking technologies to enhance your experience, remember your preferences, and analyze platform usage. Essential cookies are required for the platform to function. Analytics cookies help us understand usage patterns. You can manage your cookie preferences through our Cookie Settings or your browser settings. For more details, please see our Cookie Policy.

You have the right to access, correct, or update your personal information at any time through your profile settings. You may request a copy of all data we hold about you. You can opt out of marketing communications while still receiving essential service notifications. You have the right to withdraw consent for data processing where consent is the legal basis. These rights apply regardless of your location.

We retain your personal data for as long as your account is active or as needed to provide services. Upon account deletion, we will remove your personal data within 30 days, except where retention is required by law or for legitimate business purposes (e.g., fraud prevention). You can request account deletion by contacting support@matchelor.uno. Anonymized data may be retained for analytics purposes.